Camera support
Sony
Not supporting settings reducing image quality to 12 bits:
  • Bulb mode: all exposures > 30 sec.
  • Continuous shooting mode
  • Silent shooting mode
  • Long exposure noise reduction LENR = ON

A7 II and III
A7R II and III
A9
A6500
A99 II
A6300
DSC-RX1R II
A7S II
Nikon
Only supports:
  • 14 bit lossless compressed
  • 14 bit uncompressed images

D5
D810
D850
Canon
Not supporting lossy integrated proprietary compressed files:
  • sRaws
  • mRaws

5D Mark IV
5D Mark III
5D Mark II
5DS R
5DS
7D Mark II
Leica
m9
DJI
Mavic Pro 2
Will there be more cameras supported?
Sure! You will learn about new cameras next time your copy of Dotphoton Raw will be automatically updated. To get the latest news, please follow us on instagram.com/dotphoton and twitter.com/dotphoton. You can also subscribe to our newsletter at Raw.dotphoton.com
Do I have any impact on when my camera will be supported?
We are super open for your feedback. Please help us make Dotphoton Raw available for your camera ASAP by upvoting it on the list here.
Installation, updates
Why do I need to install Adobe DNG Converter?
In order to provide the best possible compression some of the files will require a free copy of Adobe DNG Converter on your system. If you uninstall Adobe DNG Converter, Dotphoton Raw will not work until you install it back.


How do I uninstall Dotphoton Raw?
Simply delete Dotphoton Raw.app file on your system. If you don't remember where it is you can ppen Spotlight and enter Dotphoton Raw.app in the search field to locate and delete the file. If you would also like to uninstall Adobe DNG Converter which goes with Dotphoton Raw, you can also delete it from Applications folder.
How do I update my copy of Dotphoton Raw?
Updates come automatically, so there's no need to manually update your Dotphoton Raw. You will see an update notification as soon as it will get updated.
Compression
What will happen to my source files after compression?
Dotphoton Raw will not rewrite your source files, they will remain intact. After compression a new copy of each file is created which will be up to 7 times lighter preserving full quality.
Where will my compressed images be stored?
It's for you to decide: choose or create a folder from 'Save to' bottom menu or chose one of the previously used folders by clicking 'More'.
What's your compression ratio?
1:3–1:8 depending on the information stored in your image.
Subscription, license
What is my license number?
It's a number you use to activate your copy of Dotphoton Raw. You can find it in the e-mail that we've sent you when you purchased the license, upon logging in to my.dotphotonraw.com or in the app's Check license window.
How can I renew my subscription?
Subscription will renew automatically. If it didn't happen, open Check license window and click Renew now.
Can I cancel my subscription?
Unfortunately, you can't.
Can I install Dotphoton Raw on multiple computers?
Yes, your license key will work on two Macs. Any additional computers will require purchasing another license.
Why my license is deactivated and what can I do about it?
Basically there are three options.
  • Your order was canceled or refunded, which rendered the activation code invalid.
  • We've noticed some potential fraud activity connected to your license and blocked it.
  • You've used your license key on more than two Macs, so one of the first two got automatically deactivated.
How can I move my license to another computer?
As for now we can only do it manually for you by switching off one of your already used licenses. Please contact us at raw@dotphoton.com
How can I get my money back?
Please mail us at raw@dotphoton.com so we could help you.


Promocodes, gifts
How can I redeem my promocode?
Easy, peasy, lemon squeezy. Go to Check license window, click redeem and enter your promocode. You will see an alert in case of success or a error.
Where can I get promocodes?
Follow us on instagram.com/dotphoton and twitter.com/dotphoto to participate in our promos.
How can I get free days of using Dotphoton Raw?
The most simple way is to spread a word about Dotphoton Raw using our affiliate program. Just open the Affiliate program window in the app, copy your personal link and send it to your friends or post it on Facebook and stuff. As soon as one of your friends will join Dotphoton, you will receive free days of using Dotphoton Raw!
Contact us at raw@dotphoton.com